General FAQs for Individual Subscribers

Healactively revolutionizes the self-management of persistent back pain with a low cost, highly scalable solution in the form of an app. The app acts as ‘your back wellness expert’ powered by science+AI, and incorporates a holistic approach to back wellness, evidence-based physiotherapy programs, and gamification.

You can sign up for the app by completing the Self Assessment at https://account.healactively.com/signup. Simply complete a series of questions, set up your account, download the mobile app for either iOS and Android devices, receive your program and you’re good to go!

Price varies by country due to local taxes and is disclosed after you complete your self-assessment. Depending on the length of your back pain condition, we will recommend a 1, 3, 6 or 12-month subscription. Healactively is your back wellness coach/ personalized physiotherapy program at home, and it is much more cost effective than setting up appointments with healthcare professionals.

Healactively is not a medical device. It acts as your back wellness coach powered by science & AI, offering a personalized back wellness program. Please refer to our Medical Disclaimer here https://www.healactively.com/terms

Subscription and membership FAQs 

Yes, you can change your subscription plan at any time by visiting your account settings and selecting a new plan. However, change will only happen at renewal time.

Yes, you can cancel your membership at any time through your account settings. No cancellation fees will apply. However, change will only happen at renewal time.

If you cancel your subscription but do not delete your account and personal data you will be able to resume your subscription without the need to redo the self-assessment. If you had deleted your account and personal data (which can be done in the app setting “My Subscription & Account”), you will need to create a new account and start from scratch.

The personalized plan

Yes, our wellness plans are highly personalized based on data that you provide us in the Self-Assessment, including your back wellness goals, needs, age, gender, fitness level, symptoms and triggers, medical history. The program is generated upon completion of a Self-Assessment which you can access here https://account.healactively.com/signup

Your plan is based on your self-assessment. Changing your personalized plan is currently not possible. When completing exercises you will be asked whether they were too easy, just right, or too difficult, which will adjust the level of the exercise according to the level of challenge you need. If you want to start from scratch you can delete your account in setting “My Subscription & Account". Then log out and start the self-assessment from scratch.

The original concept for Healactively is based on more than 50 years of public research by leading back experts Dr Stuart McGill, Robin McKenzie and Prof. Peter O’Sullivan that our CEO and co-founder studied while he was recovering from his back pain journey. You can in particular consult the following references - “Back Mechanic” by Dr. Stuart McGill, “Treat Your Own Back” by Robin McKenzie, and “Cognitive Functional Therapy” by Prof. Peter O’Sullivan. Additionally, our Executive Team member Noah Köppel is a Physiotherapist at Kantonsspital Winterthur, Switzerland and Research Associate at Eastern Switzerland University of Applied Sciences - OST and has reviewed and approved every single component of the program and content on the website including the Powered by Science section. Beyond that, we use tools as used by doctors including STaRT Back Risk Screening Questionnaire, SF36 PROMS in the Self Assessment. We leverage Cognitive Functional Therapy, we have a partnership with Hopital de la Tour in Geneva, Switzerland, to test digital support for patients in their back program, we have research and collaboration with OST University (Innosuisse Research grant application) and a patent in the US. More information can be found in our app under “Settings > Powered by Science”.

We ensure that a user does not worsen their condition by taking a personalized approach, starting with a comprehensive self-assessment (30-40 questions) to configure a safe and relevant wellness program. Users provide information about their goals, needs, age, fitness level, symptoms, pain triggers, and medical history. Those with potential red flags or underlying medical conditions are required to consult their doctors before starting the program. We focus on users with nonspecific back pain and for whom self-managed programs are recommended by health authorities like NICE. Our exercises are validated by Swiss physiotherapists and based on research from leading experts like Stuart McGill and McKenzie. The program starts with teaching proper postures and movements, gradually increasing in difficulty, and includes holistic lifestyle elements like walking, relaxation, and knowledge. After each session, users can easily adjust exercise levels to suit their individual needs. As user you will also be required to sign a Medical Disclaimer acknowledging that you understand Healactively offers health education and a training program, and that it is not a licensed medical care provider. We invite the user to share the results of the self-assessment with their health care professional.

Healactively enables users to stay motivated to maintain a healthy routine at home through highly personalized exercises, relaxation, meditation, and a walking program adapted to their back wellness needs. It complements visits to the physiotherapist or gym by tracking self-assessment and progress toward back wellness goals, encouraging users to share this information with healthcare professionals or personal trainers for enhanced collaboration and efficiency.