FAQs for consumers

Healactively revolutionizes the self-management of persistent back pain with a low cost, highly scalable solution in the form of an app. The app acts as ‘your back strength coach’ powered by science+AI, and incorporates a holistic approach to back pain recovery with evidence-based physiotherapy programs, relaxation techniques, and a walking program for posture.

Just download the app on your favorite app store and complete your self-assessment. Sign up with your email to your account and you’re good to go!

Price varies by country due to local taxes. In the western countries it is around (in USD/EUR/CHF) -29 for three months. -39 for six months -59 for 12 months Depending on the length of your back pain condition, we will recommend a 3, 6 or 12-month subscription. Healactively is your back strength coach/ personalized physiotherapy program at home, and it is complementary and much more cost effective than setting up appointments with healthcare professionals.

Currently we do not offer a free trial, but we offer a very consumer friendly price.

Healactively is not a medical device. It is a serious back strength coach powered by science & AI, offering a personalized program for your back recovery. Please refer to our Medical Disclaimer here https://www.healactively.com/terms

Subscription and membership FAQs 

Yes, you can change your subscription plan at any time by visiting your account settings and selecting a new plan. However, change will only happen at renewal time.

Yes, you can cancel your membership at any time through your account settings directly in the app. No cancellation fees will apply. However, change will only happen at renewal time.

If you cancelled your subscription but did not delete your account and personal data you will be able to resume your subscription without the need to redo the self-assessment. If you had deleted your account and personal data (which can be done in the app setting “My Subscription & Account”), you will need to create a new account and start from scratch.

The personalized plan

Yes, our back strength plans are highly personalized based on data that you provide us in the Self-Assessment, including your back strength goals, needs, age, gender, fitness level, symptoms, pain triggers and medical history. The program is generated upon completion of your Self-Assessment.

Your plan is based on your self-assessment. Changing your personalized plan is currently not possible but will be in the future. When completing exercises you will be asked whether they were too easy, just right, or too difficult, which will adjust the level of the exercise according to the level of challenge you need. If you want to start from scratch you can delete your account in setting “My Subscription & Account". Then log out and start the self-assessment from scratch.

The original concept for Healactively is based on more than 50 years of public research by leading back experts such as: -Dr Stuart McGill: a leading back biomechanical engineer -Robin McKenzie: a leading physiotherapist -Prof. Peter O’Sullivan: a researcher on the treatment of low back pain. Those are some of the "giants" in the field of back pain that our CEO and co-founder studied while he was recovering from his back pain journey. You can in particular consult the following references - “Back Mechanic” by Dr. Stuart McGill, “Treat Your Own Back” by Robin McKenzie, and “Cognitive Functional Therapy” by Prof. Peter O’Sullivan. Additionally, our Executive Team member Noah Köppel is a Physiotherapist at Kantonsspital Winterthur, Switzerland and Research Associate at Eastern Switzerland University of Applied Sciences - OST and has reviewed and approved every single component of the program and content on the website including the Powered by Science section and our content was reviewed by Doctors and pain specialists. Beyond that, we use tools used by doctors including STaRT Back Risk Screening Questionnaire, SF36 PROMS in the Self Assessment. We leverage Cognitive Functional Therapy, we have a partnership with Hopitals in Switzerland, we have research and collaboration with OST University. More information can be found in our app under “Settings > Powered by Science”.

We ensure that a user stays safe at all time by taking a personalized conservative approach, starting with a comprehensive self-assessment (30-40 questions) to configure a safe and relevant wellness program. Users provide information about their goals, needs, age, fitness level, symptoms, pain triggers, and medical history. Those with potential red flags or underlying medical conditions are required to consult their doctors before starting the program. We focus on users with nonspecific back pain and for whom self-managed programs are recommended by health authorities like NICE. Our exercises are all validated by Swiss physiotherapists and based on research from leading experts like Stuart McGill and McKenzie. The program starts with teaching proper postures and movements, gradually increasing in difficulty, and includes holistic lifestyle elements like walking, relaxation, and knowledge. After each session, users can easily adjust exercise levels to suit their individual needs. As user you are required to sign a Medical Disclaimer acknowledging that you understand Healactively offers health education and a training program, and that it is not a licensed medical care provider. Finally, we invite the users to share their progress with their healthcare professionals.

Healactively enables users to maintain a healthy routine at home through highly personalized exercises, relaxation, meditation, and a walking program adapted to their back needs. It complements visits to the physiotherapist or gym by tracking self-assessment and progress toward their goals, encouraging users to share this information with healthcare professionals or personal trainers for enhanced collaboration and efficiency.

FAQ for companies and organizations

Yes, we offer yearly licenses to companies, public organizations, hospitals and retirement homes with special access for their employees, and reporting capabilities to support their Health, Safety and Environment mandates.

The standard offer with basic reporting is USD/EUR/CHF 59/year /employee license.

Yes, it is currently offered in English, German and French and more languages can be offered on request.

FAQ for distributors

Healactively is a highly scalable application currentlly distributed mostly in Switzerland, Europe. If you are interested in distributing us, please contact us below.

We have referrals programs for healthcare professionals / clinics, and fitness professionals. We can also make 1-1 agreement if there is high growth potential. Please reach out to us below.